Privacy Policy

Introduction

At MaxHelp, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our AI-powered technical support services.

Information We Collect

• Personal Information: Includes email addresses, phone numbers, call transcripts and writeups, and user inquiries.
• Usage Data: Interaction logs, session data, and analytics for improving service quality.
• Cookies and Tracking Technologies: Used to enhance user experience.

How We Use Your Information

• To Provide Services: Deliver AI-powered tech support solutions.
• To Improve Our Services: Data is used to refine AI models and enhance user experience.
• To Communicate: Send service updates and responses to inquiries and for account-related notifications.
• To Target Recommendations: We may use your data to provide tailored recommendations or suggestions, but content is not shared with third parties for advertising.

Information Sharing and Disclosure

We share data only with trusted partners required to operate our services, including:

• Technology Providers: RetellAI, Twilio, Anthropic, OpenAI, and similar platforms.
• Analytics Providers: Services like Google Analytics and Meta Pixel to track and analyze usage.

We do not sell personal data to third parties. We ensure that all partners are contractually obligated to protect your data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights

• Access: Request your stored personal data.
• Correction: Request updates to inaccurate information.
• Deletion: Request removal of your data, subject to legal or operational needs.
• Opt-Out: Decline targeted advertising or analytics tracking by contacting us.

Data Security

We implement encryption, secure storage, and access controls to protect your data. However, no system is entirely secure, and we cannot guarantee absolute protection.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to Know: You may request a list of personal data we have collected about you in the past 12 months.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal data (if applicable).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at [email protected].

Children’s Privacy

Our services are not intended for users under 13. If we learn of unauthorized collection, we will delete the data.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions, contact us at: