How It Works

Tech Support Made Simple

Max Help provides immediate, phone-based tech support that's available 24/7. Here's how it works:

1 Try Before You Buy: Every phone number gets a free 7-day trial to meet Max and see how well she helps you. No credit card required to start your trial.
2 Call Max Anytime: Whenever you have a tech problem, simply call 650-629-3629. Max will answer immediately - no waiting, no transfers, just immediate help.
3 Explain Your Problem: Tell Max what's troubling you - whether it's email issues, internet problems, printer setup, smartphone questions, or any other tech challenge.
4 Get Personalized Guidance: Max provides clear, patient instructions tailored to your level of tech knowledge, walking you through the solution step by step.
5 Get a Written Solution: After your call, you'll receive a link to a text document that walks you through the steps you took to solve your problem. You can print and save this for future reference.
6 Max Remembers You: With each call, Max learns more about you, your devices, and what works best for you, making future tech support even faster and more effective.

Frequently Asked Questions

: Your 7-day free trial begins with your first call to Max. You'll have full access to Max Help during this period with no obligation. After 7 days, you won't be able to continue talking to Max without a subscription.
: We're confident you'll love Max Help. If you're not satisfied with our service, contact us at [email protected] for a full refund of your current billing period.
: Your subscription covers tech support for up to 2 different phone numbers. This means you can get help for yourself and one other person (like a spouse or parent) under the same subscription.

: There's no time limit on our support calls with a subscription. Free trial calls are limited to 15 minutes. Max will stay on the line as long as needed to solve your tech problem, whether it takes 5 minutes or an hour.
: Max can help with a wide range of everyday tech issues, including email setup, internet connectivity problems, printer troubleshooting, smartphone issues, smart home device setup, and much more. Max is especially good at explaining complex tech concepts in simple terms.
: Max keeps secure notes about your previous calls, including what devices you use, what problems you've had, and what solutions worked best for you. This means you don't have to repeat information, and Max can provide increasingly personalized support with each call.
: Absolutely! Max Help was designed with seniors in mind. Max speaks in clear, patient language without technical jargon, making complex tech issues easy to understand. Many of our most satisfied customers are seniors who appreciate having immediate access to friendly, patient tech support.
: Yes, Max is available 24 hours a day, 7 days a week, 365 days a year. Whether you need help at 3 PM or 3 AM, Max will answer your call immediately.

: Yes, your information is completely private. We do not sell or share your data, and all conversations are stored securely with encryption. Your information is only used to provide better tech support.
: Your data is stored using industry-standard encryption and secured on servers that comply with strict privacy regulations. Access is limited to authorized personnel, and all access is logged and monitored.
: Yes, you can request deletion of your data at any time by contacting [email protected]. We'll ensure all call records and related information are permanently removed.